A New Year, A New Blog (And, Why I'm Doing It)

It's been a long time coming. It started months ago when people started asking why I didn't blog anymore. It sure felt like I was still blogging. And I was, just not on Employee Evolution.

What I realized is that I'm not that passionate about writing on careers anymore. When I was sitting in a cubicle every day it was great, I was living it. But that's just not the air I'm breathing anymore.

Today, I live and breathe community. In retrospect I always have. So as hard as it is to say goodbye to EE—the blog that started it all—I've decided to move into something I can be more passionate about.

I'm feeling a lot like I did during my last semester of college—anxious. I guess that's fitting since I bought my domain (ryanpaugh.com) at about that time.

I was sitting around with a couple or friends—drinking tequila—and talking about what we would be doing after graduation. I decided that it would be a good idea to own my domain name. So I hopped on GoDaddy, whipped out a credit card and made the most intelligent choice I'll probably ever make while drinking tequila.

I squatted on that domain for going on three years. Today, it's finally being debuted: My new bachelor pad on the World Wide Web.

The landing page (ryanpaugh.com) is nothing more than an introduction to who I am, where I've been and what I hope to accomplish through the site. My real focus will be at ryanpaugh.com/blog, where I contribute regular content about personal discoveries, social media and community.

Here are a few things you can come to expect week to week …

Blog posts about community: Online, offline, in popular culture, etc. I'll continue to focus a lot of my attention on Generation Y.

Brazen Community profiles: Every week I'll feature a member of the Brazen Community as part of my continuous quest to bring great Gen-Y voices into the spotlight.

Brazen Community updates: Every week I'll blog (or vlog) about what's going on at Brazen HQ. One of my big goals in 2009 is to bring better streams of communication to our Brazen Community. This is the first step in that process.

Lots of pictures: I love taking them. Now that I'm out meeting the stellar people of the Brazen World, I want to be able to share the experience with all of you.

So now that we've gone over the basics, go subscribe to the site! Leave comments! Your feedback is really important to me, and I'll be making changes based on what you say.

Thanks to everyone who has supported Ryan Healy and I with Employee Evolution. It's really sad to walk away (I feel like I'm neglecting a child), but it's a good decision. Employee Evolution will be a more focused blog, and I'll finally have a place to explore my own passions more deeply.

I hope you'll come and join me for the ride!

*Special thanks to Benjamin Jancewicz and the team at Zerflin. They go above and beyond with their work and I'm happy I had the chance to work with them again. Check them out. They do everything, online and offline.

**And congrats to the Jancewicz family on their new baby boy!

This Is What Happens When Good Community Goes Bad

Last week, Penn State (my alma mater) overcame its most difficult football challenge of the season—defeating the Ohio State Buckeyes. The aftermath was boisterous. A celebration for Penn State fans everywhere. But back in State College, PA, boisterous turned into raucous way too quick.

Students flooded the streets. Beaver Canyon, the core of off-campus life, became a sea of blue and white. And when I first watched the footage I thought, "Awesome!" But I changed my mind.

You see, I love Penn State. It's still a huge part of my life. And when something remarkable happens to that community, I can be as rowdy as they come. But when a community as great as Happy Valley turns on itself—and ends up hurting itself— it's just way too ugly to ignore.

Communities are a wonderful thing—college communities, neighborhood communities, online communities—and most accomplish great things. But sometimes, communities can turn dangerous. And last week at Penn State was a perfect example.

It's easy to be an asshole in chaotic situations.

I first found out about the Penn State riot online. My younger frat bros who are still in school had pictures up on Facebook. A few sorority girls I knew had links to the footage on Instant Messenger saying how "fucking awesome" it was. To be fair, that was my first reaction too.

But things got ugly. And they didn't get ugly because of a community of criminals. They got ugly because of a handful of criminals scattered amidst thousands in a massive celebration.

A couple of meatheads, drunk off their own stupidity, thought it would be cool to rip down some street lights. Or break some bottles. Or smash some cop-car windows. And everybody suffered.

This kind of thing happens in communities all the time. Big or small, minority behavior tends to put us all in a whacked out situation. It even happens with communities online.

It's like that blog post that organically creates passionate response. Usually the response is civil … but then someone realizes they can say anything they want, with no consequence. And a passionate, engaging dialogue turns sour.

And guess who usually gets burned in this equation? It's not the person who was just there to throw some stones. It's the people who showed up to genuinely enjoy the celebration. They're the ones who end up with mace in their eyes.

And then the blame game begins …

I don't know what happened first at PSU, the rioting or the mace. I'm pretty sure nobody will ever truly know. But regardless, we'll still try to place blame months from now no matter what.

Students will blame the cops, because let's face it: cops are the Anti-Christ to a college kid. And the cops will blame the students, because they're just the spoiled-rotten kids their job forces them to deal with seven days a week. And when I read the post-riot articles online, I can really sympathize with both sides.

Fortunately, the online communities I've experienced are far tamer. But the blame game remains the same. Because how individuals act within any community affects how the entire community is perceived.

If some wild card decided to get slanderous tomorrow on Brazen, there wouldn't be any long-term damage. But someone is going to be offended, or hurt. And when you're trying to build a community that respects one another despite their differences in opinion, you do your best to make sure nobody walks away bruised.

And there's a light at the end of the tunnel.

Just like overcoming great odds as an individual, communities that overcome great odds become stronger and more composed once the next obstacle erupts. The Penn State community will, and so will any other community that looks at what they did wrong the first time and makes changes in response.

I think the first step is to recognize how powerful we are when united. With that unity we can do great things, but can also wreak havoc. And sometimes pride and passion are great catalysts for people with violent intentions.

But I don't think that means that we should dilute ourselves either. We just have to be more aware of the actions of the people around us. And if they're malicious, it's our responsibility to do something about it. And it's harder to do than you think.

But I think that's a leadership skill many of us don't use that often, maybe we don't even have it. But it's certainly one that every community needs.

What My Frat-Guy Years Taught Me About Building Community

Most of you don't know the Ryan Paugh that people knew in college. Most of you know Ryan Paugh "the BC community manager." But back in college I was Ryan Paugh "the frat guy."

And at first, saying that leaves a sour taste in my mouth. Frat guys get a bad rap, because a lot of us flat-out suck. But many of us are actually pretty good guys … promise.

But here's the deal. I learned a lot from my years as a greek. Sure, I partied hard, got up late and skipped a bunch of classes. But I spent a lot of that time building community right outside my door, in my frat.

Here are few things I took away from the fuzzy, fun-filled days and nights I spent with my fraternity in college.

You can get a lot by doing a little.

The worst part about joining a fraternity is the pledge process. But after it's all over, the rewards you'll reap over the next four years (and beyond) are immeasurable.

I try to think about blogging the same way. During the first few months of your blog, you're pretty much at the bottom of the food chain. Hardly anyone wants to talk to you and you're putting a lot of time into something when time is pretty scarce.

Some days you want to quit—and lots of people do—but for those who stay, you get to enjoy a community experience that other people miss out on.

Just like pledging, once you're initiated, the blogosphere becomes your playground. It's effortless to make connections. And if that's all you're looking for, you're in great shape.

But going above and beyond is better.

A lot of people pledge frats, "pay their dues" and coast their way through college with all the perks of fraternity life. But others take a leadership role. They strive to make a difference within their community. These people gain the most out of fraternity life.

Being a part of the blogosphere is very similar. The more you put in, the more you get out.

The Brazen Careerist community has leaders in every niche. They're not just blogging; they're making their niche better or even the entire sphere better.

A telltale sign of a community leader is someone who takes it beyond the blog. They connect via email, on the phone or in person. They're finding ways for bloggers to work together and they're actually creating a movement for change in some cases.

I like to think about it in terms of the people in the frat who would stay in their rooms during a party versus the ones who left that sanctity to be more social. Sure, you can lure people back to your room to party, but you're a lot more likely to experience something fun if you throw yourself amongst the masses and let loose.

Mixing it up is a good thing.

My favorite thing about frat life was our diversity. We weren't the homogeneous crew of greeks you see in movies. We had lots of differences. And it's what made our house so distinctive.

And what would any good community be without a little diversity? What I love most about being Brazen is all the perspectives and passions we share. We are all quite different, but at the same time, united by the common desire to build relationships with fascinating people.

And sure, you may think frat guys are far from fascinating. But the good frats aim to be. Mine was. We had the meatheads, but we also had philosophers and some-day corporate execs. We were far from dull, and that's what most communities should strive to be.

There are tons of different people with different agendas in the blogosphere. Some are writing, some are commenting and some are just reading with little-to-no visibility at all. But they're all fulfilling a role that's important to any community's existence.

Inter-fraternal relations are vital.

It only takes a moment for a good party to go bad. One second you're drinking a beer, the next, you're getting jostled around in the midst of a frat-on-frat brawl. Lame.

Community leaders try so hard to build relationships with similar organizations. Then, out of nowhere, beer muscles get the best of someone and all goes sour.

It's understandable. Everyone wants to be at the best. And in a way, you are, of course, competitors. But like anyone who understands community knows, it's better to have an alliance with the competition than a vendetta against one another.

When building online community, establish good relations with your competition and try not to talk trash too much. The party is a lot more fun when you don't have to worry about bad blood over spilt beer

Because in the end, it's all about throwing a great party.

That's the biggest similarity between my frat-guy years and my new adventure building an online community. Every day Brazen is working to bring the most thought-provoking mix of readers and writers together.

Our goal: To be the most stellar group of thought-provoking young professionals online. The community everyone wants to party with—the big name on campus.

And maybe that sounds too greek for you … and if that's the case, don't get turned off. I'm far beyond those years (for the most part). I'm just happy to (right now) have my dream job. A job that bonds my party-boy years with the (quasi)-professional I've become today. And I'm loving it.

The Brazen Careerist D.C. Recap: Why Bringing Your Online Community Offline is So Crucial

Last week's Brazen Careerist meet up in Washington, D.C. was an important milestone for our team. We've reached a point where we can finally take the community we've created online and use it to establish relationships offline.

I can't think of a more important goal to be able to meet as an online community manager. Because while we all know the Internet can be a powerful vessel for cultivating relationships, nothing beats the personal touch of face-to-face interaction.

So while I just wrote a post giving advice to would-be community managers, I don't mind reiterating one of my most important points. If bringing your online community offline is not one of your principal objectives you're missing a big part of the equation.

Social media use has a short shelf life for many users.

This is true for blogs especially. Most won't last more than 2-3 months. Even within a strong community good bloggers can lose focus or get bored.

I think it's because online just isn't enough. You can spend all day connecting with people all over the world–no boundaries–by the click of the mouse, but you'll be missing out on a whole lot of life. Sometimes a few boundaries are exactly what people need.

Bringing people together on a local level is exactly what some people need to stay engaged on a global level. While talking to some of our Brazen bloggers, it was great to hear people say the meet up gave them motivation to go home and write. It got me motivated too. And we all need that little boost of encouragement sometimes.

Global communities lack local appeal.

When you have a community of like-minded people online, and there are enough of them in proximity to each other to bring them together offline, don't miss out on that opportunity. It's a great way to strengthen the group in a way you normally can't accomplish via the web.

What was really cool about the D.C. meet up was that it won't end after the initial night. A few of our D.C. bloggers are in the process of making Brazen Careerist meet ups more regular. And you know when people don't need an open bar to get together that you must be doing something right.

Tim Ferro put it best. While he was thrilled that we came up and put together the event, he wouldn't mind doing it on a regular basis, with just our local D.C. crew.

"I'd pay for my own drinks just to get this group back together," he said.

A great way to connect your community with other organizations.

CORT Business Services, the official sponsor of Brazen Careerist, D.C., is a perfect example. Not only were they absolutely amazing hosts, but they also knew how to connect with a Gen-Y audience without trying to hard sell us on anything.

Brian Keating, CORT Account Executive, spent the entire evening chatting with community members who could totally relate to what their company does: Help young people like ourselves deal with the stress of job relocation by making the process more seamless and worry-free.

It was great to see a Gen-Y friendly company like CORT come to the meet up. Not only did they benefit from a night with an engaging group of young professionals, but we all enjoyed engaging with a company that's creating solutions to make twentysomething life a little easier.

So for all of you online community managers out there, don't get too lost online. Always look for ways to bring your community together in the real world. It will not only strengthen what you've created, but give you a gauge for where your community can go.

I for one can't wait for our next Brazen Careerist event. It gives me goose bumps thinking about where we can take things next. In my head, the wheels are always turning. But I'd love to hear what you think too.

How can online communities bring more to their members' offline lives?

Click here to check out more photos from Brazen Careerist, D.C.

UPDATE: Brazen Careerist, New York City is underway! Click here for more information.

10 Tips for Successfully Managing Online Communities

When I first became the community manager at Brazen Careerist, I was less than enthused. Nobody could tell me exactly what the title meant, exactly what the job was, and so I had no idea where to start.

Five months later, the work has become the reason I get up in the morning. And the reason I keep working late at night. I also feel confident explaining what I can do for a startup in one word—bridge.

When companies, especially startups, get caught up in the hustle of post-funding mayhem, a sturdy bridge is what will keep you aligned with your loyal, pre-funding customers. And those loyal customers are important when you're community building. It's a messy and erratic job, but somebody's gotta do it.

And while some companies think that community managers are pointless, there's enough buzz about the position to make a few tips for success worth reading about.

1. Be a social media ninja.

Last week at SummerMash Austin, Dan Healy, our new sales guy, got a first-hand look at why being up on social media is so important. People don't just wear nametags with their name on them anymore. They sport their Twitter I.D. as well.

While Twitter may be the hottest new thing among social media elite, young and old, the rest are just as important to know and understand if you want to be a great online community manager. Equip yourself on a variety of fronts and you'll optimize how connected you and your community can be.

So LinkedIn, Facebook and MySpace are just as important … okay, not MySpace.

2. Never turn down a cup of coffee.

Spending an hour of your day at a coffee shop with one person may be a waste of time for some people, but community managers need to learn to embrace it. I've gained some of my most valuable connections this way.

As a community manager, it's your job to learn to embrace the individual because there's not just one kind of customer in most online communities. Spend time with 1-2 people individually every week and you'll see what I mean.

3. Don't wait for people to come to you.

Some of your most valuable community members can easily go unnoticed if you let them keep quiet. Statistically speaking, about 25% of your community is going to be naturally introverted and slower to join the conversation, even virtually. It takes a little push to get some people engaged, but then they can't stop engaging.

It's your job to identify these members and find a way to get them more involved. Offer them help, or just encourage them from the sidelines. Don't be pushy, but don't be afraid to push either. There's a difference, and it's likely different for different people, too.

4. Know your community's goals.

While you're busy "embracing the individual," start embracing their goals too. Find out what they're looking to get out of branding themselves online, and use that information to help them achieve it.

Goals can range from starting a successful business to just expressing themselves as individuals. However lofty their goals may be, there's always something you can do to help them out.

5. Have an eye for potential.

It's quite likely that there will be members of your community without a clear goal or direction in mind, but with obvious potential for something bigger. And it's your job to figure out what that something is.

Recognizing potential is almost natural if you're accustomed to seeing the best in people right away. And if you have lots of A-team players in your life, you can probably identify high potential even in the youngest members of your community. Regardless it takes a little work, but the rewards can be unexpectedly huge.

6. Find a way to personally connect.

Maybe you both have a dog, or maybe you share similar alma maters, or maybe you just both enjoy watching some hit T.V. show.

Whatever the case, it's your job to find these commonalities. They're a golden opportunity to connect on a personal level. And it shows people that you don't see them as just another member of the community.

7. Display your genuine personality.

The problem with working in a business environment is that we all tend to act a little synthetic from time to time. But the one thing your community doesn't need is more corporate jargon. Show them your authentic, softer side instead.

Whether it's for a personal or professional purpose, communities are supposed to be fun, first. And community leaders are responsible for setting the tone so that goal is met for everyone.

8. Speak up for the community.

You're the spokesperson for your community. You're responsible for speaking up to the business side of your company on their behalf, even if you end up feeling like the lone wolf, or just the boy crying wolf.

Don't be afraid to bang heads and stir things up. At the end of the day, it's what you're being paid to do. And being the lone wolf is kind of cool anyway.

9. Take it offline.

Tonight we're hosting our first, fully-sponsored Brazen Careerist event in Washington D.C. and we're all extremely excited. Having the opportunity to meet a room full of people that you've been working with online for months gives me goose bumps.

Community managers should make an offline community presence one of their top priorities. And don't be afraid to think big either. Think Mashable big. The less you limit yourself, the more you'll realize is possible as your community matures.

10. Preserve the belief that you are helping people every day.

I should have made this #1, because if you can't believe that what you're doing makes a difference in people's lives, you shouldn't be doing it.

Traditionally, how we're valued in the workplace stems from quantifiable results. But a community manager's results aren't always quantifiable, and that's frustrating.

Keep your self-esteem high by reminding yourself that there would be a lot more problems if you weren't around. You help people with problems that can't be anticipated always, or even predicted, and it makes a difference.

My best days are when I receive genuine thanks from a person in my community regarding something I did that they thought I didn't have to. And even though I knew I did have to, it means a lot knowing that it made a difference.