Why Your Company Can't Afford to Ban Social Networking

Published by Ryan Healy on August 26th, 2008 in Blogging, Recruiting, Technology | 8 Comments

Social networking is not a fad. It's not one of those things that people think is cool for a few years and then it simply fades away. Much like the internet did, social networking and social media have changed the way the world works. We're now connected to every friend, acquaintance, girlfriend, boyfriend, and business contact that we have ever encountered – it's a powerful and even revolutionary tool.

Social media has already changed the way people communicate and interact with each other and it's changing the way business works – for the better. But still, a recent Challenger, Gray & Christmas study found that 20% of companies have banned social networking sites from employee computers! If your company is one of those 20%, you should seriously reconsider. Here's why.

It's called social NETWORKING for a reason

Network, network, network. It's all you heard from your parents growing up, your professors in college, and every successful person you've talked to since. Companies inherently understand (I hope) that employees need to network both inside and outside the company because you never know where that next big sale, or new hire will come from. In a recent press release, Nick Ragone, Director of Ketchum's Communications & Media Strategy Group says, "Banning these types of sites would be the equivalent of asking your boss, 'Do you think I really need to make sales calls or network; can't I just hang out in my office and wait for the phone to ring?' "

Of course not! Why then, would any company consider blocking a website that allows all of your employees to be in one giant virtual room with the best and brightest from inside and outside your industry? Sounds like a case of short-sighted management to me.

Social networks are the best place to recruit

Yes, I'm aware that "passive job seeker" is the big buzzword in recruiting these days, but there's a reason for that. Passive job seekers are the people your company really wants to recruit. They are the ones who are perfectly happy in their situation. They make a good salary, they enjoy the people they work with, and their employers are happy with their performance. But they still hang out on social networks, they're actively involved in online communities, and they read blogs. And they will listen to a more attractive job offer if your company can create the online presence you need to connect with these people.

Active job seekers on the other hand, are actively searching for a job for a reason. They're on Monster, CareerBuilder, and JobFox because they really want to get out of their situation. But, chances are, they are in a less than perfect job because they couldn't get anything better. You may find the occasional gem of a resume in your inbox, but you'd be much better served to connect with the people you really want through Linkedin, Twitter, or Brazen Careerist.

Social media can directly impact your bottom line

Social networks and blogs are very much about networking, connections and conversation, but if your company big whigs won't go for anything that doesn't directly impact the bottom line, show them that social media can do that too.

The Washington Post reports that Marriott made more than $5 million in bookings from people who clicked through to the reservation page from Marriott's corporate blog. I don't know the exact traffic numbers for Marriott's blog, but I do know that the longer blogs are around, and the more you write the more direct traffic you get. And in this case, an increase in direct traffic will no doubt lead to an increase in revenue.

If you hired right, your employees will not waste work time on social media

Ketchum's press release pretty much sums it up when they say, "Yes, there are a few bad apples that may waste time on these tools, but they will find ways to waste time even if they don't have social networking sites – they will find something else to distract them."

Top employees, the employees you should hire, will spend time on social networking sites, but they will not do it at the expense of getting their work done. There are only two possible reasons that your employees are wasting time on these sites. One reason is that you hired the wrong people, and you should get rid of them ASAP. The other option is maybe your company needs to provide more work to employees or re-think how you define employee engagement.

Some companies are so obsessed with controlling employees, they've failed to see that banning social networking at work is no different than controlling the number of employees who received a PC in the '80s and limiting the number of employees with internet access in the '90s. And we all know what a great idea that was. So go ahead, ban social networking at your company. But do so at your own peril.

The Brazen Careerist D.C. Recap: Why Bringing Your Online Community Offline is So Crucial

Published by Ryan Paugh on August 12th, 2008 in Blogging, Brazen Careerist, Generation Y, Millennials, Work | 7 Comments

Last week's Brazen Careerist meet up in Washington, D.C. was an important milestone for our team. We've reached a point where we can finally take the community we've created online and use it to establish relationships offline.

I can't think of a more important goal to be able to meet as an online community manager. Because while we all know the Internet can be a powerful vessel for cultivating relationships, nothing beats the personal touch of face-to-face interaction.

So while I just wrote a post giving advice to would-be community managers, I don't mind reiterating one of my most important points. If bringing your online community offline is not one of your principal objectives you're missing a big part of the equation.

Social media use has a short shelf life for many users.

This is true for blogs especially. Most won't last more than 2-3 months. Even within a strong community good bloggers can lose focus or get bored.

I think it's because online just isn't enough. You can spend all day connecting with people all over the world–no boundaries–by the click of the mouse, but you'll be missing out on a whole lot of life. Sometimes a few boundaries are exactly what people need.

Bringing people together on a local level is exactly what some people need to stay engaged on a global level. While talking to some of our Brazen bloggers, it was great to hear people say the meet up gave them motivation to go home and write. It got me motivated too. And we all need that little boost of encouragement sometimes.

Global communities lack local appeal.

When you have a community of like-minded people online, and there are enough of them in proximity to each other to bring them together offline, don't miss out on that opportunity. It's a great way to strengthen the group in a way you normally can't accomplish via the web.

What was really cool about the D.C. meet up was that it won't end after the initial night. A few of our D.C. bloggers are in the process of making Brazen Careerist meet ups more regular. And you know when people don't need an open bar to get together that you must be doing something right.

Tim Ferro put it best. While he was thrilled that we came up and put together the event, he wouldn't mind doing it on a regular basis, with just our local D.C. crew.

"I'd pay for my own drinks just to get this group back together," he said.

A great way to connect your community with other organizations.

CORT Business Services, the official sponsor of Brazen Careerist, D.C., is a perfect example. Not only were they absolutely amazing hosts, but they also knew how to connect with a Gen-Y audience without trying to hard sell us on anything.

Brian Keating, CORT Account Executive, spent the entire evening chatting with community members who could totally relate to what their company does: Help young people like ourselves deal with the stress of job relocation by making the process more seamless and worry-free.

It was great to see a Gen-Y friendly company like CORT come to the meet up. Not only did they benefit from a night with an engaging group of young professionals, but we all enjoyed engaging with a company that's creating solutions to make twentysomething life a little easier.

So for all of you online community managers out there, don't get too lost online. Always look for ways to bring your community together in the real world. It will not only strengthen what you've created, but give you a gauge for where your community can go.

I for one can't wait for our next Brazen Careerist event. It gives me goose bumps thinking about where we can take things next. In my head, the wheels are always turning. But I'd love to hear what you think too.

How can online communities bring more to their members' offline lives?

Click here to check out more photos from Brazen Careerist, D.C.

UPDATE: Brazen Careerist, New York City is underway! Click here for more information.

10 Tips for Successfully Managing Online Communities

Published by Ryan Paugh on August 6th, 2008 in Career Development, Work | 9 Comments

When I first became the community manager at Brazen Careerist, I was less than enthused. Nobody could tell me exactly what the title meant, exactly what the job was, and so I had no idea where to start.

Five months later, the work has become the reason I get up in the morning. And the reason I keep working late at night. I also feel confident explaining what I can do for a startup in one word—bridge.

When companies, especially startups, get caught up in the hustle of post-funding mayhem, a sturdy bridge is what will keep you aligned with your loyal, pre-funding customers. And those loyal customers are important when you're community building. It's a messy and erratic job, but somebody's gotta do it.

And while some companies think that community managers are pointless, there's enough buzz about the position to make a few tips for success worth reading about.

1. Be a social media ninja.

Last week at SummerMash Austin, Dan Healy, our new sales guy, got a first-hand look at why being up on social media is so important. People don't just wear nametags with their name on them anymore. They sport their Twitter I.D. as well.

While Twitter may be the hottest new thing among social media elite, young and old, the rest are just as important to know and understand if you want to be a great online community manager. Equip yourself on a variety of fronts and you'll optimize how connected you and your community can be.

So LinkedIn, Facebook and MySpace are just as important … okay, not MySpace.

2. Never turn down a cup of coffee.

Spending an hour of your day at a coffee shop with one person may be a waste of time for some people, but community managers need to learn to embrace it. I've gained some of my most valuable connections this way.

As a community manager, it's your job to learn to embrace the individual because there's not just one kind of customer in most online communities. Spend time with 1-2 people individually every week and you'll see what I mean.

3. Don't wait for people to come to you.

Some of your most valuable community members can easily go unnoticed if you let them keep quiet. Statistically speaking, about 25% of your community is going to be naturally introverted and slower to join the conversation, even virtually. It takes a little push to get some people engaged, but then they can't stop engaging.

It's your job to identify these members and find a way to get them more involved. Offer them help, or just encourage them from the sidelines. Don't be pushy, but don't be afraid to push either. There's a difference, and it's likely different for different people, too.

4. Know your community's goals.

While you're busy "embracing the individual," start embracing their goals too. Find out what they're looking to get out of branding themselves online, and use that information to help them achieve it.

Goals can range from starting a successful business to just expressing themselves as individuals. However lofty their goals may be, there's always something you can do to help them out.

5. Have an eye for potential.

It's quite likely that there will be members of your community without a clear goal or direction in mind, but with obvious potential for something bigger. And it's your job to figure out what that something is.

Recognizing potential is almost natural if you're accustomed to seeing the best in people right away. And if you have lots of A-team players in your life, you can probably identify high potential even in the youngest members of your community. Regardless it takes a little work, but the rewards can be unexpectedly huge.

6. Find a way to personally connect.

Maybe you both have a dog, or maybe you share similar alma maters, or maybe you just both enjoy watching some hit T.V. show.

Whatever the case, it's your job to find these commonalities. They're a golden opportunity to connect on a personal level. And it shows people that you don't see them as just another member of the community.

7. Display your genuine personality.

The problem with working in a business environment is that we all tend to act a little synthetic from time to time. But the one thing your community doesn't need is more corporate jargon. Show them your authentic, softer side instead.

Whether it's for a personal or professional purpose, communities are supposed to be fun, first. And community leaders are responsible for setting the tone so that goal is met for everyone.

8. Speak up for the community.

You're the spokesperson for your community. You're responsible for speaking up to the business side of your company on their behalf, even if you end up feeling like the lone wolf, or just the boy crying wolf.

Don't be afraid to bang heads and stir things up. At the end of the day, it's what you're being paid to do. And being the lone wolf is kind of cool anyway.

9. Take it offline.

Tonight we're hosting our first, fully-sponsored Brazen Careerist event in Washington D.C. and we're all extremely excited. Having the opportunity to meet a room full of people that you've been working with online for months gives me goose bumps.

Community managers should make an offline community presence one of their top priorities. And don't be afraid to think big either. Think Mashable big. The less you limit yourself, the more you'll realize is possible as your community matures.

10. Preserve the belief that you are helping people every day.

I should have made this #1, because if you can't believe that what you're doing makes a difference in people's lives, you shouldn't be doing it.

Traditionally, how we're valued in the workplace stems from quantifiable results. But a community manager's results aren't always quantifiable, and that's frustrating.

Keep your self-esteem high by reminding yourself that there would be a lot more problems if you weren't around. You help people with problems that can't be anticipated always, or even predicted, and it makes a difference.

My best days are when I receive genuine thanks from a person in my community regarding something I did that they thought I didn't have to. And even though I knew I did have to, it means a lot knowing that it made a difference.